Fixila Ops · IT & Technology pack · Available now
Fixila for IT companies and MSPs
Your one-stop shop to run an IT business. The platform we run Fixila on: tickets, devices, contracts, recurring billing and a client portal, connected to the tools an IT business already uses.
The daily headaches
What IT companies and MSPs tell us gets in the way, and what Fixila Ops does about it.
The headache
Tickets in five places
Email, phone, chat and texts, and nobody sees the whole picture.
What Fixila Ops does
One service desk with tickets from every channel, SLAs and time tracking on every ticket.
The headache
Billing that misses work
Time and licenses slip through between the tool and the invoice.
What Fixila Ops does
Time, recurring contracts and license counts reconciled before invoicing.
The headache
Device data nobody trusts
Is the device list current? Who has which laptop?
What Fixila Ops does
Devices synced from your remote monitoring tool, with labels, owners and history on each.
The headache
Clients who want answers now
"Is my ticket being worked?"
What Fixila Ops does
A client portal with ticket status, devices, invoices and requests.
Fixila Ops grows in stages, and some of these features arrive after launch. Your demo shows exactly what's live today.
Built around your clients and their devices
Plus the core every business gets: clients and contacts, scheduling, quotes, invoices and payments, messaging, documents and e-signature, staff roles, reporting and a branded client portal.
For your team
- Service desk with SLAs and time tracking
- Device records and labels
- Recurring contracts and license reconciliation
- Projects and change management
- Reports for every client
For your clients, in their portal
- Open and follow tickets
- See their devices
- Pay invoices
- Request new hires, devices and changes
Onboarding new clients
A service agreement, the client's users and devices, and a card on file or billing contact.
AI that does the busywork
Ticket triage and summaries, and answers about your own data in plain English. Powered by Fixila Automate from Fixila Labs.
What else we can do for you
Fixila is your IT and security team too. These fit IT companies and MSPs especially well.
- Fixila SentryYour firewalls, switches and Wi-Fi managed and watched around the clock. Coming soon.
- Fixila ShieldTesting that finds the weaknesses in your systems before attackers do. Coming soon.
- Fixila GuardianAround-the-clock monitoring of computers, email and cloud accounts, with fast response. Coming soon.
- Backup and disaster recoveryMicrosoft 365, server and computer backups, tested restores and a plan for the worst day.
- Fixila VoiceA business phone system that keeps ringing even when the internet doesn't. Coming soon.
- Fixila GoLaptops and tablets when you need them, for a new hire, an event or a repair. Coming soon.
See Fixila Ops with your business in mind.
A 30-minute demo with your kind of work, then we set you up: self-serve, or done for you by a Fixila onboarding specialist.